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Ford Launches FordPass in China, a Smart App that Acts as 'A Personal Assistant for Your Mobility Needs'

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  • Available immediately for download, the FordPass app offers Chinese customers a richer ownership experience and a simple, intuitive way to save time, access clever features, and leverage mobility solutions

  • FordPass can be used by new and existing Ford vehicle owners. Vehicles equipped with FordPass Connect embedded modem can also deploy remote control functionalities such as remote start, lock and fuel level check

  • Drivers can easily locate fuel stations, parking spots and dealers by using FordPass. They also can speak with knowledgeable FordGuides for personal assistance on the move

  • FordPass saves time for customers in China with the convenience of requesting eDaijia pickup and delivery of vehicle when it is being serviced. Conveniences for vehicle owners are further extended through FordPay to settle bills for services provided by dealerships and eDaijia

SHANGHAI, April 8, 2017 – Ford today announced it is launching FordPass in China, offering customers a richer ownership experience through a smart, one-stop app with an array of useful features.

With a few clicks, drivers can speak or message with knowledgeable FordGuides for one-on-one assistance. The app also enables users to quickly locate gas stations, find parking as well as connect with dealers. Customers with vehicles equipped with FordPass Connect embedded modem can also deploy remote control functionalities such as remote start, lock and fuel level check

“FordPass enables a smarter, simpler ownership experience - like having a personal assistant for your mobility needs," said Elena Ford, Ford vice president, Global Dealer and Consumer Experience. "We're excited to bring FordPass to China where customers are mobile savvy and always on the go."

With more than 600,000 FordPass members in the United States, Canada and select markets in Europe, FordPass’ arrival in China is a milestone in the company’s global commitment to transform every aspect of the Ford customer experience.

FordPass benefits and features highlights include:

More than just a car key. For vehicles equipped with FordPass Connect embedded modem, owners are able to remotely control their vehicle through a few clicks on the FordPass app. Remote control features include locking and unlocking doors, as well as starting and stopping vehicles.

Finding parking and gas stations become less stressful. Owners of vehicles equipped with FordPass Connect embedded modem can use FordPass to remotely check fuel levels to determine if they need to stop for gas. The app takes away the hassles of locating a fuel station nearby. Finding parking on busy streets is also made easy with FordPass. Drivers can find parking sorted by price and search for parking by location. Drivers are able to pin the location of their vehicles while using FordPass to help them remember where they parked.

FordPass remembers your car’s service records. Owners can stop wondering about when to schedule services or look for documentation on what’s covered under warranty. The MyVehicle functionality on FordPass provides vehicle warranty information, service history and maintenance schedule.

Don’t sacrifice time from work or weekends to go service your car. Owners will soon be able to use FordPass to request eDaijia vehicle pickup and delivery for vehicle servicing at dealerships. Available in the coming months, the eDaijia functionality on FordPass offers customers in China more control over their time with the convenience of requesting a driver to take their vehicles to service, thus minimizing the stress on customers’ busy schedules and freeing up time to focus on other things in life. Through the eDaijia functionality, FordPass will also be able to advise customers on their vehicles’ service completion status so they can better plan their day.

Forgot your wallet? Use FordPay! Linked to an existing debit or credit card, FordPay uses the convenience of the app interface to pay for eDaijia’s pickup and delivery service. In addition, FordPay can be used to settle vehicle service bills at dealerships when using the eDaijia service. Owners no longer need to have their wallets ready. They just need to pull out their smart phones.

Easily connect with Ford and Dealers through FordGuides. Owners can click-to-call or click-to-chat with friendly, knowledgeable and trusted FordGuides to request personal assistance or to address questions to help them make full use of their ownership experience. FordPass also offers a convenient way to locate dealers, click-to-call them and learn about their services.

FordPass is available now for download by customers in China on the Apple App Store and leading Android stores as well as on www.fordpass.com.cn.

About Ford Motor Company

Ford Motor Company is a global automotive and mobility company based in Dearborn, Michigan. With about 201,000 employees and 62 plants worldwide, the company’s core business includes designing, manufacturing, marketing and servicing a full line of Ford cars, trucks and SUVs, as well as Lincoln luxury vehicles. To expand its business model, Ford is aggressively pursuing emerging opportunities with investments in electrification, autonomy and mobility. Ford provides financial services through Ford Motor Credit Company. For more information regarding Ford and its products and services, please visit www.corporate.ford.com.