- Ford committed to reducing financial burden on customers whose cars were impacted by water logging or flooding
- Special benefits include a free of cost engine oil replacement on affected cars; 50% discount on anti-rust coating on underbody
- Company to absorb 50% of customers’ liability on damaged parts for which insurance is claimed
- Ford service centers in affected areas will be operational for extended hours to expedite repairs and deliveries
MUMBAI, India, 06 September, 2017 – Ford India is extending special discounts on repairs of cars that were impacted by recent torrential rains and subsequent floods or water logging in Mumbai as well as several parts Eastern India.
As a goodwill gesture, Ford will absorb 50% of a customers’ liability on auto part replacement for which they have claimed insurance. Surveyors from insurance companies have been stationed at Ford service centers to faciliate swift processing of insurance claims.
The special benefits also include a free engine oil replacement on all affected Ford vehicles, 50% discount on anti-rust coating on underbody and a 50% discount on labour charges for replacement of parts not covered under insurance.
All Ford service centers in affected areas will be operational for extended hours to expedite repair work and minimise inconvenience to Ford owners. The company is also offering 20% discount on booking a self-driving car from Zoomcar, India’s leading car rental company, in case repairs on their Ford vehicle take more than 24-hours.
“At Ford, we are committed to treat our customers like members of our own family. We understand that unexpected floods would have caused financial strain to some of our customers and are happy to assist them,” N Prabhu, vice president for customer service at Ford India, said.
Ford India’s Road Side Assistance and Customer Relationship Centers are available 24X7 to assist Ford owners as well. Customers can reach Ford Road Side Assistance at 1800-209-7400 or 1800-103-7400 and Ford Customer Relationship Centre at 1800-419-2500 or 1800-425-2500 for all queries.