DUNTON, UK, Dec. 8, 2025 – Ford Pro is expanding its productivity-boosting Mobile Service fleet maintenance programme to a further four markets in Europe before the end of 2025.
Almost 500 Ford Pro Mobile Service vans in 13 markets across Europe will be able to perform more than 70 per cent of servicing, maintenance and repair actions on Ford electric, hybrid, diesel and petrol commercial vehicles.
Seamlessly integrating with the FORDLiive uptime accelerator to anticipate and schedule servicing and parts ordering for Ford connected vehicles, Ford Pro Mobile Servicing helps maximise uptime for hardworking fleets as well as minimising disruption for time-poor businesses.
In the UK, where Mobile Service was first introduced in 2016, one in four Commercial Vehicle servicing, maintenance and repair actions was performed remotely in 2025.
The benefits to businesses and convenience for fleet managers means Mobile Service customers across the existing nine markets typically report satisfaction scores that are up to 20 percentage points higher than customers relying on static workshop servicing alone.
“Why would you take time out of your van’s packed schedule to take it to a workshop, when the workshop can come to you? Ford Pro Mobile Service – especially in partnership with FORDLiive – is an uptime catalyst for fleet operators,” said Owen Gregory, director, Ford Pro Service, Europe. “Not only does Mobile Service make life easier for fleet managers and help keep vans hard at work for longer, it also frees up appointments for those jobs that need to be done at the workshop. It’s win-win.”
Ford Pro believes Mobile Service can be of particular benefit to businesses with medium- to large-sized depot-based fleets.
The service means fleet managers no longer need to account for the time a vehicle spends out of work when travelling to and from a workshop for maintenance. It also removes the logistical headache of deploying drivers to take vehicles to and from appointments.
Instead, a Mobile Service van and technician can travel to the business’ depot, having used Predictive Repair Intelligence to determine exactly the parts needed and collected them on the way, before servicing multiple vehicles during a single visit.
Using FORDLiive to monitor connected commercial vehicles for developing vehicle concerns, Mobile Service technicians can even perform preventative maintenance to remove the need for further appointments in future – helping to maximise uptime for vehicles that need to be on the road to be earning money.
Equipped with tools covering everything from a tyre depth gauge to a refractometer that can measure the angle of light passing through brake fluid to test its condition, Mobile Service vans can support on-site maintenance from servicing EV high voltage systems, to replacing driveshafts and re-coding keys.
Servicing is not limited Ford commercial vehicles. Mobile Service can support multi-brand fleet operators with servicing for all vehicle makes.
Ford Pro is ultimately targeting 80 per cent nationwide coverage within one hour of a Mobile Service operator in those markets in which it operates.
Case study – Lloyds British
Lloyds British uses its fleet of Transit Customs to provide safety, compliance and productivity across clients’ plant equipment. The business reports that using Ford Pro Mobile Service to maintain and repair its vehicles at a time and location beneficial to its engineers helps save up to 60 days of van uptime per year across its 70-van fleet.
“Downtime for our vehicles is critical. When they’re off the road, our engineers are off the road,” said Gareth Jones, Transport and Compliance manager, Lloyds British. “Some Mobile Service jobs can even be done while our engineer is doing theirs, so they don’t even notice there has been any downtime.”
Watch the video here.
# # #
Ford Motor Company (NYSE: F) is a global company based in Dearborn, Michigan, committed to helping build a better world, where every person is free to move and pursue their dreams. The company’s Ford+ plan for growth and value creation combines existing strengths, new capabilities and always-on relationships with customers to enrich experiences for customers and deepen their loyalty. Ford develops and delivers innovative, must-have Ford trucks, sport utility vehicles, commercial vans and cars and Lincoln luxury vehicles, along with connected services. The company does that through three customer-centered business segments: Ford Blue, engineering iconic gas-powered and hybrid vehicles; Ford Model e, inventing breakthrough electric vehicles along with embedded software that defines exceptional digital experiences for all customers; and Ford Pro, helping commercial customers transform and expand their businesses with vehicles and services tailored to their needs. Additionally, Ford provides financial services through Ford Motor Credit Company. Ford employs about 171,000 people worldwide. More information about the company and its products and services is available at corporate.ford.com.
