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DEARBORN, Mich., Oct. 13, 2017 – Ford is aware that some 2011-17 Explorer owners have concerns about exhaust or carbon monoxide. These vehicles are safe. Our investigation has not found carbon monoxide levels that exceed what people are exposed to every day.
However, for our customers’ peace of mind, Ford is offering a complimentary service that reduces the potential for exhaust to enter the vehicle. Customers can take their vehicles, regardless of mileage or warranty status, to a Ford dealer to have this service performed, starting Nov. 1, 2017 through Dec. 31, 2018.
To be clear, other carbon monoxide concerns in Police Interceptor Utilities are related to unsealed holes from the installation of police equipment by third parties after the vehicle was purchased.
This action involves approximately 1.3 million vehicles in the United States, 84,000 in Canada and 24,000 in Mexico. The Ford reference number for this service is 17N03.
To reduce the potential for exhaust to enter the vehicle, dealers will reprogram the air conditioner, replace the liftgate drain valves and inspect sealing of the rear of the vehicle at no cost to the customer.
Customers with questions also can call a dedicated hotline at 888.260.5575.
Ford Motor Company (NYSE: F) is a global company based in Dearborn, Michigan, that is committed to helping build a better world, where every person is free to move and pursue their dreams. The company’s Ford+ plan for growth and value creation combines existing strengths, new capabilities and always-on relationships with customers to enrich experiences for and deepen the loyalty of those customers. Ford develops and delivers innovative, must-have Ford trucks, sport utility vehicles, commercial vans and cars and Lincoln luxury vehicles, as well as connected services. Additionally, Ford is establishing leadership positions in mobility solutions, including self-driving technology, and provides financial services through Ford Motor Credit Company. Ford employs about 176,000 people worldwide. More information about the company, its products and Ford Credit is available at corporate.ford.com.