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Ford Media Center
Dearborn, Mich., Dec. 7, 2021 – Ford today announced the launch of VIIZR, a new field service tool built on Salesforce and designed to meet the needs of the small business owners that keep America running – such as plumbers, electricians, and heating and ventilation technicians. VIIZR will help small businesses simplify key commercial activities such as invoicing, scheduling and managing requests, so they can focus on serving their customers from anywhere.
“For more than 100 years, Ford has been the backbone of commercial business,” Ford CEO Jim Farley said. “Salesforce is the global leader in CRM and together, Ford is excited to bring advanced digital tools to the trades to help drive the productivity of their business.”
The market for field service management is estimated at $3 billion annually in the U.S and is expected to double in the next six years as changes to consumer behavior brought on by COVID will drive high demand for trades2.
VIIZR is built on Salesforce Field Service, a complete solution for managing mobile workforces and providing onsite support, and was developed specifically for trade businesses by Ford, America’s #1 in commercial vehicles for 36 consecutive years. There are currently 675,000 small and medium business in service & maintenance and construction vocations in the U.S.
“Small business owners are the foundation of our communities, and every day across America plumbers, electricians and landscapers step into their Ford vehicles to build our economy,” said Marc Benioff, chair and co-CEO of Salesforce. “We're thrilled that our incredible new partnership with Ford will help energize millions of entrepreneurs in the trades with the power of Salesforce so they can deliver for their customers and take their businesses to the next level.”
Modernizing and Simplifying
A recent study found that only one in five small business owners are satisfied with the way their businesses managed customer and employee relationships. Only 10% believe today’s business productivity software tools are designed for businesses of their size, with most believing that such solutions are built for much larger companies. Salesforce Field Service already helps companies around the world realize significant productivity gains, with customers reporting 36% improvement in scheduler and dispatcher productivity, and a 28% decrease in work order scheduling time.
“Ford Pro helps commercial customers maximize productivity,” Ford Pro CEO Ted Cannis said. “We know the back office is a major pain point for tradespeople, who are often writing up paperwork from the cabin of their truck or van. VIIZR gives that time back, providing greater returns to these businesses and better service to their customers.”
“Effective field service requires companies to match the expertise of their workforce with their customers' requirements, and manage the complexities of scheduling – and for many small business trades today, managing customer interactions and mobile workers involves time-consuming, manual processes done on paper,” Paul Whitelam, SVP & GM, Field Service Management at Salesforce said. “VIIZR is helping tradespeople digitize their businesses, empowering them to focus less on back-end processes and more on their craft.”
For businesses with less than 20 employees, VIIZR could reduce back-office work by more than 40% or about 25 hours a week3.
VIIZR provides affordable, advanced field service tools with subscriptions starting from $39 a month per user, which enables trades to:
Technology-Led, Sustainable, Built for the Commercial Customer
Ford is committed to supporting American businesses’ move toward more efficient and sustainable practices, from shifting to fully electric vehicles such as the F-150 Lightning Pro and E-Transit full-size van to adopting digital tools for managing their vehicle fleets and customer interactions. VIIZR helps the trades eliminate waste from their business by boosting productivity – real-time job scheduling can save time and fuel; digital invoicing saves paper and ink; and a more efficiently run business ultimately saves money.
As part of Ford Pro’s ongoing efforts to evolve with the requirements of their customers, VIIZR is looking for trade businesses to pilot the platform on a complimentary basis ahead of its official launch in the first half of 2022. To learn more about the Early Access Program and to be considered for inclusion, visit VIIZR.com.
1Based on Morning Consult, U.S. Omnibus Survey, November 19, 2021.
2Based on Gartner, Magic Quadrant for Field Service Management, August 31, 2021; Salesforce, What Is Field Service Management and Why Should You Care?, July, 2021; MarketsANDMarkets, Field Service Management Market with COVID-19 Impact Analysis, April 22, 2021; Allied Market Research, Field Service Management Market by Component, September 2021.
3Estimated time saved is calculated based on a 40 hour week, 22 day month, 48 week year.
Salesforce, Salesforce Field Service and others are among the trademarks of salesforce.com, inc.
Ford Motor Company (NYSE: F) is a global company based in Dearborn, Michigan, that is committed to helping build a better world, where every person is free to move and pursue their dreams. The company’s Ford+ plan for growth and value creation combines existing strengths, new capabilities and always-on relationships with customers to enrich experiences for and deepen the loyalty of those customers. Ford develops and delivers innovative, must-have Ford trucks, sport utility vehicles, commercial vans and cars and Lincoln luxury vehicles, as well as connected services. Additionally, Ford is establishing leadership positions in mobility solutions, including self-driving technology, and provides financial services through Ford Motor Credit Company. Ford employs about 182,000 people worldwide. More information about the company, its products and Ford Credit is available at corporate.ford.com.