How Pony Xpress Delivery
Gallops Ahead in
E-Commerce Logistics
When expedited shipping is the norm, delivery businesses feel the pressure to perform. E-commerce and shipping giants often outsource this piece of the puzzle, putting companies like Pony Xpress, a linehaul and last-mile delivery provider based in central Ohio, in charge of ensuring customers get their goods on time.
“People view shipping as free, and they expect packages delivered at breakneck speed,” said Tony Ferrante, founder and owner of Pony Xpress. “Our job is to make that happen within the supply chain.”
Supporting a High-Demand Business
Ferrante knows that reliable vehicles are the key to consistently efficient delivery. If his company’s rapid growth is any indicator, the strategy is working. Pony Xpress has been in business for five years, and Ferrante says it has grown 30% each year with no signs of slowing down. He estimates that the 90-vehicle fleet travels about 4 million miles per year, providing last-mile, middle-mile, and linehaul service across Ohio.
About two-thirds of Pony Xpress’ 90-vehicle fleet is Ford vehicles, including Ford Transit® vans, Ford F-650® and F-750® trucks, E-Series Cutaway vehicles, and step vans built on Ford F-59® Chassis cabs.
“The [Ford] products have worked really well for us,” Ferrante said. He noted reduced downtime as one reason he continues to choose Ford vehicles for his fleet. In such a high-demand business, reliability and uptime are paramount.
Telematics Software for Reliability and Peace of Mind
All of Pony Xpress’ Ford vehicles are hooked up to Ford Pro™ Telematics1 software, which Ferrante says they use “religiously.”
Having a reliable fleet means getting ahead of preventative maintenance and knowing how vehicles are performing. Since Pony Xpress implemented Telematics software in 2022, the tool has given Ferrante the ability to track fleet maintenance needs and locate vehicles in real time—capabilities that have proven valuable not only for keeping trucks on the road but also for supporting employees’ well-being.
“We’ve had a couple of medical situations where we’ve had to locate drivers in their vans,” Ferrante said. “Having [Ford Pro Telematics] at our fingertips allows us to locate their exact coordinates to get there quickly and provide support.”
“We use Ford Pro Telematics software religiously.”
Service When and Where You Need It
In an industry where speed and efficiency are paramount, downtime is a deal-breaker. Ferrante knows the importance of keeping vehicles on the road—in fact, he is so committed to uptime that Pony Xpress doesn’t have spare vehicles.
“My mandate is that we must have all the data possible; we need to get out in front of preventative maintenance, and we need to do it while our vehicles are sitting,” he said. “All vehicles must be on the road. These products help us do that.”
“All vehicles must be on the road. These [Ford Pro] products help us do that.”
Ford Mobile Service2 has been valuable in helping Pony Xpress deliver. Many delivery vehicles must be on the road during typical service hours for dealerships. Fortunately, Pony Xpress can rely on Mobile Service units to get services done right on the lot before trucks have to dispatch.
Supporting Success From the Start
Ferrante appreciates the collaboration he’s built with his Ford Dealer, Ricart Ford, which is a Ford Pro Elite Commercial Service Center, noting that it was there to help his business from the start.
Ford Pro Elite Commercial Service facilities are an extension of our strong network of over 700 Commercial Vehicle Centers, with dedicated large service-bay hubs, offering extended hours and rapid turnaround to help improve fleet productivity, lower total cost of ownership, and increase vehicle uptime. Elite Commercial Service Centers also offer Mobile Service.
When Ferrante first noticed things picking up fast for Pony Xpress in the beginning, the dealer recommended a Ford Pro FinSimple® Commercial Line of Credit,3 an agreed-upon level of credit that companies can use to purchase or lease vehicles. Since then, Ferrante has leveraged the Ford relationship wherever possible, discovering new opportunities for productivity and convenience along the way.
Setting the Standard in E-Commerce Logistics
With Ford Pro on its side, Pony Xpress delivers on its commitment to reliability, which translates directly into its ability to meet high demands in an industry where every second counts. Reliable vehicles and data-driven insights are not just a competitive advantage—they are the foundation of success.
1Ford Pro™ Telematics is available on vehicles with embedded modems or equipped with approved plug-in devices (PID). May require modem activation. Ford Pro Telematics and Ford Pro™ Data Services require a purchased subscription. Terms and conditions apply. Telematics service and features, and access to vehicle data, depend on subscription and compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features.
2Ford Mobile Service is offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges.
3Subject to initial approval, ongoing eligibility, and periodic reviews.
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