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Ford Media Center
DEARBORN, Mich., May 12, 2020 – Owners of the all-new all-electric Mustang Mach-E won’t need to worry about keeping up with the Joneses, thanks to over-the-air updates that work to continuously improve the SUV over the vehicle’s life without leaving home.
And unlike some vehicles that require owners to wait while a software update takes place, Ford has developed a way to allow secure updates to download in the background, and in some cases, be completed in under two minutes1.
“The beauty of the Mustang Mach-E is that what our customers experience on day one is just the beginning – it will evolve to add even more features and capabilities over time,” said John Vangelov, connected services manager, Ford Motor Company. “Our clever over-the-air updates also minimize downtime through incredibly fast activation and ensure your Mustang Mach-E is always getting better, even when you’re asleep.”
These improvements go well beyond SYNC® updates. Nearly all Mustang Mach-E computer modules can be updated wirelessly, meaning Ford can provide performance enhancements and entirely new features that might not exist when customers first take delivery of their vehicles.
Some installations will be virtually invisible to customers, who can select a regular time – such as the middle of the night – for updates while their Mustang Mach-E is parked. Many updates will be completed almost instantly after a customer starts their vehicle, while in-vehicle alerts will tell them what improvements have been installed. Many can be completed in under two minutes, and more complex updates that might require the vehicle to be parked for longer can be scheduled to take place when customers find it most convenient.
Ford expects to deliver its first updates within six months after the first Mustang Mach-E vehicles are in the hands of customers. Owners will receive notifications detailing software updates when they are available, which can then be applied using either Wi-Fi or cellular connections, depending on the update.
Mustang Mach-E is just the start when it comes to this technology. In 2020, Ford will begin equipping most redesigned vehicles in the U.S. with advanced over-the-air update capability for quick and easy wireless upgrades that can help enhance quality, capability and improve the ownership experience over time while reducing dealer trips.
Ford delivering for its customers even during a pandemic
To ensure Mustang Mach-E launches with this advanced capability as planned, Ford’s engineering team has found new ways to develop and test over-the-air updates in the midst of the coronavirus pandemic. Previously, teams would have to get together in the same physical space to access all the different vehicle modules needed to test over-the-air capabilities – but work-from-home requirements mean engineers needed to think fast to change the way they operate.
The team moved swiftly to set up remote access to all of the vehicle modules, even wiring them with tools enabling engineers to quickly reprogram modules from their homes. What initially took five hours to program remotely can now be done in under 10 minutes.
“By quickly implementing remote access to our vehicle components, we’re ensuring our Mustang Mach-E customers can enjoy the great capabilities they’ve been looking forward to from the start, while providing the accommodations our engineers need to continue innovating from the safety of their homes,” said Vangelov.
1 Updates can be activated in under two minutes, while any updates that may require the vehicle to be parked can be scheduled to take place when customers find it most convenient.
Ford Motor Company (NYSE: F) is a global company based in Dearborn, Michigan, that is committed to helping build a better world, where every person is free to move and pursue their dreams. The company’s Ford+ plan for growth and value creation combines existing strengths, new capabilities and always-on relationships with customers to enrich experiences for and deepen the loyalty of those customers. Ford designs, manufactures, markets and services a full line of connected, increasingly electrified passenger and commercial vehicles: Ford trucks, utility vehicles, vans and cars, and Lincoln luxury vehicles. The company is pursuing leadership positions in electrification, connected vehicle services and mobility solutions, including self-driving technology, and provides financial services through Ford Motor Credit Company. Ford employs about 184,000 people worldwide. More information about the company, its products and Ford Motor Credit Company is available at corporate.ford.com.